Orkut or not

Orkut was a social networking site that was created by a Google employee, named Orkut Büyükkökten. The site was owned and operated by Google in 2004 but was later shutdown in 2014. Orkut was less than popular in the United States than the competition Facebook and MySpace, but it was one of the most visited social media sites in Brazil and India. In April of 2010 almost 50-percet of the Orkut users were from Brazil, while India came in with just under 40-percent, but the US was represented by only 2.2- percent.

Orkut started off being hosted in the US, but in 2008 Google decided to manage and operate everything in Brazil. They decided to do so, since there was a large Brazilian user base and the legal issues that kept arising.

Orkut technically got started as a failed acquisition by Google to purchase the social network Friendster. Google then internally assigned Büyükkökten to work on an independent project to compete, which birthed Orkut, with a product launch date of January 24, 2004.

Orkut started off as an invitation only membership.

“Orkut is unique and fun, because it’s an organically growing network of trusted friends. That way we will all have at least one person to vouch for them. If you know someone who is a member of Orkut, that person can invite you to join as well. If you don’t know an Orkut member, wait a bit and most likely you soon will. We look forward to having you as part of the Orkut community.”

The social network saw the largest US user base in the first year, but Brazilians began to adopt and invite more friends, which was bolstered by the use of blogosphere. American users started to dwindle, due to users leaving and jumping ship to the competitors such as MySpace and Friendster. Blogosphere covered this phenomenon criticizing the Brazilians, because they started to communicate in Portuguese, and not English.

Orkut was just like all of the other social networking sites, having the same features, such as adding friends, sending messages, and maintaining a profile. With a profile on Orkut you could maintain your scrapbook, rate your friends’ profiles or even form groups with friends and family and conduct community polls.

Orkut of course had some unique features that are still missed today, be it the then scandalous ‘crush list’ or even the testimonials the users wrote to each other and then you could customize the themes for your page with was not the case with the other social media profiles.

Orkut had two major redesigns; the first one included an ‘update from friends’ box on the homepage, profiles were allowed to be in different languages and a feature upgrade in the way to view the number of friends. The second restructuring was done using Google Web Toolkit (GWT), thus making extensive use of AJAX in the user interface and also made it to allow the users could sign in with the Gmail credentials.

Orkut did not really have anything that allowed it to stand out amongst the competition, whereas Facebook was in full swing with its update, capturing most of the user traffic then. With that came the familiar ‘Facebook Revolution’ which changed the game upside down.

Can you really put the blame on Facebook for Orkut’s deterioration? There were three major issues, which led to the failure of Orkut: structural, strategic and market shift.

Within the structural issues there was slow speed, after its several redesigns and the increasing popularity it took a long time to get the site to load. Due to the increased number of users over a short time frame. The complex upgrade features were neither engaging nor were they in relevance to simplification of usage. This is what started pushing away users to try Facebook as the taskbar with the notification, messages and the friends icon made it simple. The product issues with Orkut was always seen as being neglected and stagnant. When someone view anyone’s profile on Orkut if the user added their information It was viewable, without being their friend, unless you were on their ignore list; another reason people were moving to Facebook. Facebook appeared to be a safer platform for them.

The strategic issues looked at as an issue since Orkut was slow with their updates, it was not business friendly and Google focused on other projects, that they felt were bigger and better. When comparing upgrades for Orkut to Facebook, Facebook’s features evolved constantly with time. It was a complete package with a better newsfeed, simple post and easy personal and group chats. Facebook also added the ‘login with Facebook’ button on other platforms, which made it easier and faster for users to access other websites. Meanwhile, Orkut could not even satisfy the privacy concerns of their users, nor did it come up with new and interesting features to provide an engaging platform for the long run. Orkut was limited to personal interactions in the major part of its life span, Facebook emerged as a huge platform for online marketing and advertisement. Facebook ads changed the game, allowing for growing networks with time made it an easy platform for business expansion and advertisement. Google’s focus on the projects like YouTube and Google+ resulted in the company’s ignorance of Orkut. Some believed that it was better for Google to put more effort into Orkut instead of releasing Google+, which never took off.

The market shift that happened to Orkut, was caused by with Facebook became mainstream in the US, Brazil took over Orkut. Users abandoned Orkut to try Facebook, even though Orkut’s community feature was interesting to many Facebook had the advantage of a ready newsfeed where people did not have to hunt for content. Facebook did everything to try and stay ahead of the market, whereas Orkut remained stagnant. The company failed to understand its user demands in the market. With the growth of Facebook and the bloom of Twitter and Instagram the events gradually resulted in Orkut’s shutdown in 2014. On September 30, 2014, it was finally decided that Orkut would be dissolved by Google, with one last parting note in its last Orkut blog.

“Over the past decade, YouTube, Blogger and Google+ have taken off, with communities springing up in every corner of the world. Because the growth of these communities has outpaced Orkut’s growth, we’ve decided to be Orkut farewell.”

However, Orkut has made a comeback with Hello, the next generation of Orkut. Similar to the original Orkut, Hello brings people together, this time connecting them based on their interest. This app is focusing more on what is relevant to the audience and allowing them to personalize the app to meet their needs. Hopefully if Hello plans to grow they have a better plan and take action at a faster rate than the original. If they constantly monitor and evaluate the platform and keep giving the audience what they desire, then I can see Hello blossoming to something special.

References:

Case Study is from the textbook: Strategic Social Media: From Marketing To Social Change, Malden, MA: Wiley Blackwell, Mahoney, L. M., & Tang, T. (2017), page 191

Singh, S. (2019, September 23). 7 Reasons Why Orkut Failed. Retrieved December 20, 2019, from https://www.feedough.com/why-did-orkut-fail/.

Summers, N. (2014, September 30). Google Shuts Down its Orkut Social Network. Retrieved December 20, 2019, from https://thenextweb.com/google/2014/09/30/google-kills-orkut-first-foray-social-networking/.

Diving into Weixin!

Weixin, is a popular Chinese messaging app with over 1.1 billion accounts, 902 active daily users, and 38 billion messages sent every day, that is what Weixin (Way-shin) does, also known as WeChat internationally. So, what is the secret to the success? What made rise of the app’s popularity? It is Weixin’s multi-functional ability! That is what makes this app appealing to fans of social media, mobile app users and businesses. With mobile marketing, because we know who their friends are, what time of day it is, where they are right now, and the ability to communicate directly with them through push notifications, you can influence them during their standard day-to-day behavior, and not just before or after (Lin, 2014). So for example, you can influence them incrementally – ‘Your friend is in the area – how about going to the beach 40 meters away with him and have a drink and chill out?’ followed by ‘Now that you have two people, why not start a party? Invite more nearby friends by Facebook!’

The start of social media apps makes it easy for consumers to use and ultimately, give them reasons to keep using it. Weixin was launched in January 2011 by Tencent Holdings Ltd., with the core function being sending messages to phone contacts similar to Whatsapp. There are two versions of WeChat, Weixin is the version for mainland users, while WeChat is designed for overseas users, and they don’t belong to the same system or servers (Coco, 2017). Though they have similar interfaces and many common functions, these two apps are different from each other in several aspects. Marketers who want to target customers in mainland China should be aware of these major differences, or they may lose potential customers.

Weixin’s basic functions:

  • Send messages
  • Transfer pictures, videos
  • Walkie-talkie’: pass on speech
  • Talk/Chat with a group of friends
  • Video call
  • Moments’ timeline: sharing photos, links, text
  • Ability to ‘like’ or comment on other user’s updates
  • Customizable group sharing settings
  • ‘Look Around’: finding people in the vicinity to chat
  • Sending custom-made ‘stickers’ or gifs
  • Add contacts by address book matching, ID or QR code

Weixin incorporated the functions of other apps (Facebook, Instagram, Twitter, Line, etc.) and combined them into one. The main takeaways from Weixin is knowing the consumer is vital to the success. Designing an effective mobile app is half about knowing your customers and half about the creative thinking. Weixin was an instant hit; just over 400 days after its launch it already had 100 million users (Koetse, 2014). This mobile app has incredible potential, in only two and a half years after the launch of the app usage grew to 400 million users and by August of 2013 downloads by foreign users exceeded 100 million. The core function of Weixin is its messaging function: sending and receiving messages between other users of the app, but what made Weixin separate from the other apps is how is also incorporated the ability for users to send voice messages on top of sending written texts. Weixin integrates more than just that, by including the ‘Moments’ function that allows the users to have their own ‘timeline’ where they are able to post updates for their friends to see. ‘Moments’ is a closed social network between friends, but Weixin also has a ‘look around’ function where one can allow its location to be public; this allows one to find people in the area they are at to interact with.

References:

Coco. (2017, September 06). WeChat vs. Weixin: For China Marketing You Need an Official Weixin Account. Retrieved November 30, 2019, from https://chozan.co/2017/09/06/wechat-vs-weixin/

Koetse, M. (2019, March 06). Introduction to WeChat – Short Guide to China’s Super App. Retrieved November 30, 2019, from https://www.whatsonweibo.com/whatswechat/

Lin, P. (2014, June 27). The key to successful mobile app marketing campaigns is mobile-centric strategic thinking. Retrieved November 30, 2019, from https://www.marketingmag.com.au/hubs-c/the-key-to-successful-mobile-app-marketing-campaigns-is-mobile-centric-strategic-thinking/

The view of the Bow

During October all social media platforms turn pink, in honor of Breast Cancer Awareness month. The cyber-activism goes all out to share and spread the word, since one in eight women in the United Stated will receive a diagnosis with the disease at some point in their life. For example, people who love animals feel passionately about the rights of animals, so you will see people post social media campaigns to help raise awareness and or contribute donations.

Every October is National Breast Cancer Awareness month. You mostly see individuals wearing the pink ribbon to raise awareness and social media memes now are in full force. I remember about six years ago women were sent private messages asking them to update their social media statuses with their name and a color, which indicated the color of bra they were wearing. This was aimed to help to raise awareness for breast cancer, by making men to continuously ask about these weird status updates from women who had posted them.

I feel that this campaign helped some with spreading the awareness of the severity of breast cancer and the reach that it is on people. But, as many others I do believe that many of the ones that found out what the name and color posts were about, had already been aware of Breast Cancer Awareness Month. This kind of campaign simply asked women to post a status update, it was not asking them to actually personally become involved in the fight against breast cancer. The biggest thing that you can take out of this campaign was the extended outreach that it brought to men about the fact that males actually carrier a higher mortality rate than women do, because awareness in men is less and they are less likely to think a small lump in a breast is actually breast cancer, so a guy is not going to seek out a doctor to check on the lump as soon as a female would.

So why did so many people participate in updating their statuses that could potentially allow them to be solicited with unwanted private inbox messages from men? Well, for one, it certainly draws attention. Also, women already knew what the cause was for, so they probably thought no harm would be done. I remember this being on Facebook. When I saw the first post, I honestly thought bad of the person. I don’t remember wanting to find out more about it or being confused, since the messages were just a name and a color, so there was not any links about donating to a cause or had any purposeful meaning behind them except for me to interpret it as a guy would. As the status updates started to become more and more widespread, I knew there was some type of stunt going on and soon had to tune it out of my feed.

These memes could have done better about raising awareness about breast cancer, if the post provides a link that people can click on that provides stories and background on the meme and invite people to share it to help spread more awareness. Then also include the information of the program that is being asked about and raise awareness for with the proper links to donate.

When it comes to sports, all across the board do a great job at spreading awareness, such as the NFL. The players, coaches, and referees wear pink cleats/shoes, hats, and accessories. The football includes the pink bow on it which symbolizes the National Breast Cancer Awareness and is highlighted several times during each game and information is shared and ways to donate is provided to attendees and others watching games at home. This has been very successful and to date the NFL has raised more than $18 million dollars for cancer programs.

Social media’s advancement with Warby Parker

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I absolutely hate picking out glasses. I cannot see much without them and once I get a pair, I like I am okay with them, but trying on multiple frames to figure out which I want to buy tends to get overwhelming and stressful. That’s where a company such as Warby Parker comes into play. Four classmates from Wharton School of the University of Pennsylvania got together in 2010 and created a company selling prescription eyeglasses and sunglasses without breaking the bank. With the help of social media, Warby Parker distributes their designs in house and sells only directly to consumers online, which makes them different from the other companies. Customers today are tech-savvy and expect to see brands get more advanced with their advertising. Brands that give their marketing campaigns a digital makeover are sure to be able to reach more customers. 

Warby Parker’s social media strategy is unique, because they don’t just repost brand-related content, but they also feature content by normal people. That shows that for an average Warby Parker fan who may not have a ton of follower’s social media, they have the have the opportunity to have their shared to millions. Social media is a powerful tool that can develop relationships between consumers and brands. If a brand can encourage shoppers to interact and participate with them via social media, they can see their brand awareness expand across multiple platforms.  Social media has become important with regards to customer interaction. Consumers expect to see a company’s presence online with the top social media tools including Facebook and Twitter.

What really makes Warby Parker stand out is how one can purchase glasses. Purchasing glasses online without trying them on first. What is neat about Warby Parker is their “Home Try-On Campaign” (Mahoney & Tang, 2017). This allows someone to order five pairs of glasses, Warby Parker will ship the five pairs to the customer to try on at no charge, which allows the consumer to pick the pair that best suites them and return the remaining pairs at no charge. Having an online presence can build trust with your customer and create a place for fans to find out new information and give feedback. Social media is used to offer expert advice on eyeglasses. Warby Parker creates informative YouTube videos and asks their fans to do the same. The company has directed attention towards the challenges each consumer has had while dealing with the traditional eyeglass market, which is a direct communication that creates meaningful and personalized brand loyalty.

Warby Parker has included marketing for social goods in their business strategy, by teaming up with VisionSpring. With this partnership the company is able to provide a pair of glasses for a person in need for every pair of Warby Parker glasses that consumers purchase. Warby Parker has given away 500,000 pairs of glasses, to date. With this strategy it makes people feel good about changing their purchasing habits. Companies have to be creative with their communication efforts, that’s why selecting the most effective way to get their message out is significant. With the advancement of social media when a customer has a great experience with a company they can go to social media and share their positive experience they had, so this allows the company to share real instances, instead of the business self-promoting.

Mahoney, L. M., & Tang, T. (2017). Strategic social media: From marketing to social change. Malden, MA: Wiley Blackwell.